Shipping Policy

1. Delivery destination and order review

Ivontra offers delivery to the United States under this policy. Enter a complete and accurate destination at checkout, including the recipient name, street address, apartment or unit number where applicable, city, state, ZIP code, and any contact information requested for delivery. Review the available shipping service and total charge before completing an order. A business contact address or a return address shown elsewhere on this website does not identify the dispatch origin of every parcel. If checkout does not accept your address or does not show an appropriate service, contact service@ivontra.com before ordering. Do not substitute an unrelated address to force an order through.

2. Shipping fees in USD

Shipping thresholds use the discounted merchandise subtotal, after product discounts and before shipping and applicable taxes. Adding a discount can move an order below the free standard shipping threshold. The charge displayed at checkout should be reviewed before payment.

Free shipping applies to the Standard service under the stated condition. It does not convert an Expedited selection into a free service. If a checkout charge appears inconsistent with these rules, contact us so that we can review it before you rely on an assumed adjustment.

3. Preparation and transport are separate

Business days exclude weekends and public holidays. The combined estimate adds preparation to standard transport; it does not mean another 15–25 business days after dispatch. These windows are planning estimates rather than guaranteed arrival dates. Required address clarification or other missing order information can delay the start or progress of preparation. If a delay prevents shipment within the represented period, we will provide the information and choices required by applicable law, including cancellation and refund where required.

4. Expedited service

Expedited is a separate shipping option with a $7.99 USD charge. It does not shorten or remove the preparation stage. We do not promise a specific expedited transport window or guaranteed arrival date that has not been confirmed for your order. Carrier availability, destination, weather, and operational conditions can affect delivery. If an item is needed for a dated event or garden project, contact us before ordering. A general request for faster delivery in an order note does not create a delivery guarantee or change the service selected at checkout.

5. Dispatch and tracking

When shipment information becomes available, use the tracking reference associated with your order. A label or tracking reference can exist before the carrier has accepted or scanned the parcel. Tracking updates may pause between facilities or during a carrier handover. Check both the order status and the carrier information rather than treating the label creation date as proof of dispatch. If the preparation window has passed without a dispatch update, or tracking remains unclear beyond the expected transport period, email us with the order number and the tracking reference. We will investigate the status and explain the next available steps.

6. Address changes and cancellation requests

Contact service@ivontra.com promptly if the destination is incorrect or you need to cancel. Include the order number and the full corrected address or precise request. We must check the order stage before confirming a change. A request is not effective simply because it was submitted, and an order that has entered dispatch may no longer be editable. A carrier redirection may not be offered. We will explain the status rather than promise an unavailable correction. If delivery cannot be completed because an address was incomplete or incorrect, contact us to discuss the facts and any applicable redelivery or return arrangements before sending further instructions to a carrier.

7. Delays, missing parcels, and delivery concerns

Weather, holidays, carrier disruption, customs processing where applicable, and address problems can extend estimated delivery. Contact us when the stated planning window has passed or a tracking event suggests a delivery problem. If tracking says delivered, check the delivery location, household members, building reception, and any safe place identified by the carrier where appropriate. Then send us the order and tracking details. We review the circumstances with the available information and carrier records. A delivered scan does not prevent you from reporting a genuine problem, and this policy does not remove rights or remedies that applicable law gives you.

8. Damaged or incorrect deliveries

If an item arrives damaged or differs from your order, contact us promptly with a description and clear photographs of the item and packaging where possible. Keep the packaging while the case is reviewed. Do not repair, discard, or return an item before receiving instructions, since the information may be needed to identify the issue and the appropriate remedy. Report missing contents with the order reference and the items received. We will review the actual circumstances and provide next steps. Our Return Policy explains the request process, return address, and refund handling, without limiting any mandatory consumer rights.

9. Taxes, charges, and related information

Shipping fees and tax are different parts of an order total. Applicable tax is presented as required at checkout. Do not assume that a shipping charge includes a separate tax, customs amount, or other charge unless it is expressly identified. Where a carrier or authority requests an additional payment, verify the request and contact us with the details before relying on a message that may be fraudulent. We do not ask you to send passwords or full payment card details by email. Review Return Policy for returns and Order changes for corrections.

Contact and business information

Ivontra is operated by Hangzhou Wanying Weilai Technology Co., Ltd.. Owner: Ye Weijian. Registered and default return address: Room 2-703, No. 568 Taiming Street, Xinjie Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China. Email service@ivontra.com. Contact us before sending a return, and include your order number when asking about an existing purchase. Our business contact address is 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong; business telephone +852 86061103. The business contact address and registered return address are distinct.