Gardening and order FAQ

Start with the task you want to do next rather than the size of a tool collection. A trowel helps with loose soil and planting, while a fork, cultivator, weed lifter, or cutting tool serves a different purpose. Compare the individual listing with your working space and ask us about any missing detail before ordering.

Some hand tool shapes are useful around accessible containers, but suitability depends on the pot opening, plant spacing, and particular job. Check any stated dimensions against your space. Do not infer an exact size from the photograph. Our selection guide explains how to compare the task, access, and storage needs before deciding.

Photographs show appearance and a use setting, but they do not prove an unstated material, measurement, cutting capacity, certification, or included accessory. Use the written product information for confirmed details. If a specific specification determines whether a tool will suit your project, email service@ivontra.com with the product name before purchasing.

Our intended delivery destination is the United States. Check that your full shipping address is accepted at checkout before placing an order. A location shown as a business or return address does not mean it is a delivery destination or the dispatch origin of every parcel. Contact support if checkout does not offer a suitable shipping option.

Preparation is the stage before dispatch, estimated at 5–10 business days after confirmation and receipt of needed information. Standard carrier transport is estimated at 10–15 business days after dispatch. The combined standard planning window is 15–25 business days. These estimates exclude weekends and public holidays and are not guaranteed arrival dates.

Under our stated USD shipping policy, Standard shipping costs $5.99 when the discounted merchandise subtotal is below $50. Standard shipping is free at a discounted merchandise subtotal of $50 or more. Expedited shipping costs $7.99. Checkout displays the applicable charge for the order; review it before completing payment and contact us if anything appears inconsistent.

No. Expedited shipping is a carrier service option and does not remove the estimated 5–10 business day preparation stage. We do not publish an unconfirmed guaranteed expedited arrival date. If timing is essential for your project, contact support before ordering and avoid relying on a date that has not been expressly confirmed for your order.

A tracking reference may be created before a carrier records its first scan. Updates can also pause during handovers, weekends, or public holidays. Use the shipment link associated with your order and allow for the separate preparation stage. If the expected period has passed or a scan suggests a problem, contact support with the order and tracking references.

Email service@ivontra.com promptly with your order number and the precise change needed. We will check the current preparation or dispatch status. A request is not effective merely because the message was sent, and changes may be unavailable after dispatch. Wait for our confirmation and see the order changes page for the information to provide.

Contact us within 30 days after receipt with the order number, item name, and reason for return. Wait for instructions before posting the item. Keep the item unused for a change-of-mind return, together with its packaging, accessories, and proof of purchase. Our full Return Policy explains return postage, inspection, and the treatment of damaged or incorrect items.

After a return is received, we inspect it and process an approved refund within 10 business days. The refund goes back to the original payment method, and the bank or payment provider may need additional time to post it. Contact us if the stated processing period has passed, including your order number and return tracking reference.

Contact support promptly with the order number, a description of the issue, and clear photographs of the item and packaging where possible. Keep the packaging while the case is reviewed. Do not repair, discard, or return the item before receiving instructions. We assess the circumstances and provide the appropriate next steps without limiting mandatory consumer rights.