Contact Ivontra
Ivontra support
Let us help with your next garden task
Contact Ivontra at service@ivontra.com for questions about gardening tools, an existing order, a return request, or your personal information. Start with a short description of what you need and include the relevant product name or order number. You do not need to send account passwords, full payment card details, or identity documents in an initial message.
Product and selection questions
Tell us which tool you are considering and the work you want to do. A balcony planter, a raised vegetable bed, and a larger garden border can call for different tool shapes. Describe the available space and whether you need to plant, loosen soil, weed, prune, or water. If a measurement, material, or compatibility detail is not listed on the product page, ask before ordering rather than assuming it from a photograph.
Order and delivery help
For an existing purchase, include your order number and the email address used at checkout. Explain whether your question concerns an address correction, preparation, dispatch, tracking, or a delivery problem. If you need to change or cancel an order, contact us promptly. A request is not confirmed until we have checked its status and replied; dispatch may prevent an address or item change.
Returns, damage, and incorrect items
Contact us within 30 days after receipt to request a return. Include the order number, item name, and reason. For an item that arrived damaged or differs from your order, describe the issue and attach clear photographs of the item and packaging when possible. Keep packaging while we review the case. Please obtain return instructions before sending anything to the return address so that the parcel can be matched to your request.
Privacy enquiries
Use the same support email to request access to, correction of, or deletion of personal information, or to ask about available privacy choices. Explain the request without attaching unnecessary sensitive information. We may need to confirm that the request relates to your own information before taking action. Available rights depend on the circumstances and applicable law.
Business details
Ivontra is operated by Hangzhou Wanying Weilai Technology Co., Ltd. Owner: Ye Weijian. Registered and default return address: Room 2-703, No. 568 Taiming Street, Xinjie Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China. The Shopify business contact address is 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong. Business telephone: +852 86061103. These addresses serve different purposes; contact us before returning a parcel.
Read our Shipping Policy, Return Policy, and selection guide for more information.